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A trip to McDonalds.....

sealevel
i think i read this somewhere on the web:

"Once upon a time, some customers went to McDonalds. Courteously served via the drive-thru, upon arriving home and sampling the food, they found the food was not as expected nor as promised. Sadly, returning to the restaurant, and voicing criticism of their purchased products, these customers were villified by the restaurant employees, and were then set upon by someone dressed as the corporate mascot (Ronald McDonald) who proceeded to kick them in the collective groin, and admonish them that they were no longer allowed on McDonalds property.
But there was hope!
They were told, should they decide to only offer praise of the products, or complain ONLY via the proper corporate channels, then they (the customers) could come back and resume enjoying the benefits that McDonalds food products had to offer.
Many thought it a bit strange that a large corporation like McDonalds would not listen to it's customers. Most thought it was the customer criticism, not the praise, that would help drive McDonalds to create a better product in the future."

now if only i could get a big mac with extra pickles:::::::::::
  • A paying customer deserves nothing but the best of treatment.. they are a paying customer and deserve to get what they pay for. Voicing criticism and expressing their concern in a professional manner are one in the same. No one ever said they did it in an unprofessional manner or abusively. If you can't criticize a company for their mistakes, nothing will ever get fixed. This is America, free speech, tell them what is wrong! Plus, a really good company wants the criticism, it's part of their Quality Management System.

    As for customers, really? If I am performing an operation on a part and there are further operations downstream, aren't those downstream my customers? I am a customer of the opertor before me and expect that his process is completed properly so that I can do the same with my operation. This is the problem with our culture, nobody seems to care about the next person in line, or the customer, after all, I got my money!

    I am not a pee-on, it's a shame you think of yourself this way, have some self-respect, man!

    PS - You don't get points for kissing admins butts, but I guess that goes along with the self-respect issue.

    You are entitled to your opinion.
    Read my post again.
    Never initiate a battle that you can’t win

    IMO - one of the administrators is a power abuser, took everything here personally and got carried away, that person should be banned from this forum.
  • No one has to kiss anything here, and no one is a pee-on unless everyone is (even CEO's have to answer to shareholders in public companies at least). Just be helpful and professional. Communities are built, not torn down. The only question anyone needs to ask themselves.... Are you building or destroying? You know inside you which it is. By the way, McDonald's employees are human just like all of us. They are building or destroying too. Constructive criticism received harshly = destroy. Received thankfully = build.

    With the last two lines aside, I was trying to explain how things work. I agree with you and probably shouldn't have included the last two lines, but I like to joke. I thought maybe someone else would appreciate the humor, honestly.

    You are entitled to your opinion.
    Read my post again.
    Never initiate a battle that you can’t win

    Not a battle, just joking. Lighten up, Francis.
  • No worries from me at all, I was responding to the thread as a whole... Slight smile
  • A paying customer deserves nothing but the best of treatment.. they are a paying customer and deserve to get what they pay for. Voicing criticism and expressing their concern in a professional manner are one in the same. No one ever said they did it in an unprofessional manner or abusively. If you can't criticize a company for their mistakes, nothing will ever get fixed. This is America, free speech, tell them what is wrong! Plus, a really good company wants the criticism, it's part of their Quality Management System.

    As for customers, really? If I am performing an operation on a part and there are further operations downstream, aren't those downstream my customers? I am a customer of the opertor before me and expect that his process is completed properly so that I can do the same with my operation. This is the problem with our culture, nobody seems to care about the next person in line, or the customer, after all, I got my money!

    You are entitled to your opinion.

    Let me ask... I would like to know which part of my statement you responded "You are entitled to your opinion." Just curious.
  • Oh I get it, we are still ripping on Hexagon here but calling it "McDonalds", clever! I can't believe I didn't get it right away!
  • Oh I get it, we are still ripping on Hexagon here but calling it "McDonalds", clever! I can't believe I didn't get it right away!

    Has we gots t'splain evr'thin' to you? oh brother . . .
  • Let me ask... I would like to know which part of my statement you responded "You are entitled to your opinion." Just curious.

    Based on the reaction of corporate mascot, voicing criticism by the customers was the act of criticizing with prejudice, that's not professional...

    Long time ago, my boss appointed me to look for a CMM that fits our needs I was interested on one particular model so I personally contacted a salesman…everything went well until the day that the 2 salesmen showed up for a demo, hardware options and pricing which my boss have to get involve…. During the demo my boss had to walk away to answer a call. While my boss was gone, the salesmen talk to each other that I am not the one that makes the decision my boss is (repeatedly) without any regards of my present. They ignored me from that point on… they were wrong, the budget is readily available for the purchase and I was the one to say which one to buy, my boss have no knowledge of DCC CMM’s.

    As soon as my boss came back, the two jerks hopped out of their seats with big grin across their faces greeting my boss. Before they could even say anything to my boss, I pointed at the salesmen and I said to my boss “I don’t want to do business with these a$$holes”, my boss knows me well enough…he escorted both of them out the door...

    That’s my pee-on story.
  • Based on the reaction of corporate mascot, voicing criticism by the customers was the act of criticizing with prejudice, that's not professional...

    Long time ago, my boss appointed me to look for a CMM that fits our needs I was interested on one particular model so I personally contacted a salesman…everything went well until the day that the 2 salesmen showed up for a demo, hardware options and pricing which my boss have to get involve…. During the demo my boss had to walk away to answer a call. While my boss was gone, the salesmen talk to each other that I am not the one that makes the decision my boss is (repeatedly) without any regards of my present. They ignored me from that point on… they were wrong, the budget is readily available for the purchase and I was the one to say which one to buy, my boss have no knowledge of DCC CMM’s.

    As soon as my boss came back, the two jerks hopped out of their seats with big grin across their faces greeting my boss. Before they could even say anything to my boss, I pointed at the salesmen and I said to my boss “I don’t want to do business with these a$$holes”, my boss knows me well enough…he escorted both of them out the door...

    That’s my pee-on story.

    Sounds like you have a very large pee pee and swing it with some enthusiasm. Good on ya mate.
  • Sounds like you have a very large pee pee and swing it with some enthusiasm. Good on ya mate.

    Yeah, the bad part about it is that it’s a burden to carry it around all day…too heavy.
  • Yeah, the bad part about it is that it’s a burden to carry it around all day…too heavy.

    same here i am tired of bein called a freak Disappointed ......
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