Convoluted quality policy statements

I once worked at a company whose quality policy statement was simply "Meet or exceed our customer’s quality requirements".

But now I work at a company where this was going to be the statement before our quality manager shot it down:

“********* is dedicated to total Customer satisfaction by leveraging our technical and manufacturing leadership, delivering world class custom forged and precision machined products fostered by our commitment to continuous improvement in all aspects of our Business.”

Who comes up with this stuff? It's 90% buzz words.

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Josh Carpenter over 8 years ago

I once worked at a place where the owner ended a conversation about bad parts by screaming in my face his "real" quality motto, which was slightly different than the generic buzzword one hanging on the wall:

"If you can sell a bag of sh*t, you sell a bag of sh*t!"

We didn't make anything important, just these machine-part thingies that rotated a high speed and if they broke they would shoot through a steel casing then through the roof, and as the borken machine ground to a halt it would quit supplying electricity to a city. Nothing major.
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Josh Carpenter over 8 years ago

I once worked at a place where the owner ended a conversation about bad parts by screaming in my face his "real" quality motto, which was slightly different than the generic buzzword one hanging on the wall:

"If you can sell a bag of sh*t, you sell a bag of sh*t!"

We didn't make anything important, just these machine-part thingies that rotated a high speed and if they broke they would shoot through a steel casing then through the roof, and as the borken machine ground to a halt it would quit supplying electricity to a city. Nothing major.
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