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I recently ran into a similar issue with a Mitutoyo multiplexer. I talked directly to a couple of Mitutoyo techs and they told me it would be incredibly difficult to use these older type units with newer computers/OS. We are basically going to have to buy a new one that connects via USB, rather than the old serial connections.
I would suggest talking to someone at Bobe and see if they can walk you through a process to interface the unit.
I have finally solved it today after a long time with no luck. Like you say it does point to a problem between using RS232 on newer computers.
Basically I asked my boss if I could use my company card, drove to the shop and bought a RS232 to USB cable. Worked straight away.
When your spending quite a lot of money for essentially a black box I think they need to look into a usb connector rather than RS232.
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