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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • here we're usually a subcontractor so getting a drawing change requires 1) we submit a request to our customer 2) they decide if it needs to be changed then 3) they have to go through the print change request process with their customer (who has a terminal case of "not thought of here" desease") so we end up having a lot of red-lined prints from our customer's engineering dept. to "get by for now" (read indefinitely)

    the fun part for us is our 3 biggest customers are supplying the same end user. we make the same parts for each of them so the end customer gets the parts from 3 vendors who all get their parts from us.
  • in reply to mckenzie
    I love that.How about this scenario.... Part is out out of print by .005, will that work in your assembly ? This is probably the tol / variation we can hold long term. OK please send them and we will do trial fit. THE PARTS FIT AWESOME !!!!! Please send as many as you can as fast as you can for the next 10 years.. Great to hear ! Can we change the print to the larger TOL. now that we know the parts will function / assemble and will be acceptable long term..... Ahhh, no. We need to hold the existing print TOL. Thanks though...1 week later... By the way why are the parts held up in quality with out of print conditions ???
Reply
  • in reply to mckenzie
    I love that.How about this scenario.... Part is out out of print by .005, will that work in your assembly ? This is probably the tol / variation we can hold long term. OK please send them and we will do trial fit. THE PARTS FIT AWESOME !!!!! Please send as many as you can as fast as you can for the next 10 years.. Great to hear ! Can we change the print to the larger TOL. now that we know the parts will function / assemble and will be acceptable long term..... Ahhh, no. We need to hold the existing print TOL. Thanks though...1 week later... By the way why are the parts held up in quality with out of print conditions ???
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