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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • here we're usually a subcontractor so getting a drawing change requires 1) we submit a request to our customer 2) they decide if it needs to be changed then 3) they have to go through the print change request process with their customer (who has a terminal case of "not thought of here" desease") so we end up having a lot of red-lined prints from our customer's engineering dept. to "get by for now" (read indefinitely)

    the fun part for us is our 3 biggest customers are supplying the same end user. we make the same parts for each of them so the end customer gets the parts from 3 vendors who all get their parts from us.
  • in reply to mckenzie
    Nice one @Schlag!!! Sometimes the prints don't get changed because it costs a bunch of money, by the time all the top payed engineers are done looking at it. Other times you have to re-submit a First Article (for the entire assembly, even whole bird/car or whatever you're making) which is another ton and a half of money.
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  • in reply to mckenzie
    Nice one @Schlag!!! Sometimes the prints don't get changed because it costs a bunch of money, by the time all the top payed engineers are done looking at it. Other times you have to re-submit a First Article (for the entire assembly, even whole bird/car or whatever you're making) which is another ton and a half of money.
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