hexagon logo
Register Sign in
  • Replies 16 replies
  • Subscribers 18 subscribers
  • Views 249 views
  • Users 0 members are here
Options
Related

Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • here we're usually a subcontractor so getting a drawing change requires 1) we submit a request to our customer 2) they decide if it needs to be changed then 3) they have to go through the print change request process with their customer (who has a terminal case of "not thought of here" desease") so we end up having a lot of red-lined prints from our customer's engineering dept. to "get by for now" (read indefinitely)

    the fun part for us is our 3 biggest customers are supplying the same end user. we make the same parts for each of them so the end customer gets the parts from 3 vendors who all get their parts from us.
  • in reply to mckenzie
    exactly , we have a sub-assembly that by itself is quite flexible, its two identicle plates (14"x4"x.25") connected by a 15" shaft attached to a corner of the plates, just picking it up causes the concentricity of a bore at the end of the plate away from the shaft to move OOT, but when it is installed in the final assembly it assumes the alignment of the things its bolted too. i have about 50 of the sub-assemblies sitting in my inspection room on hold by the customer because they wont accept the sub-assemblies because the concentricity is out .1mm across a 15" span when they inspect it after they receive it from us. as far as we can determine the fit-up of the final assembly is fine. these things have been sitting here going on a year now
Reply
  • in reply to mckenzie
    exactly , we have a sub-assembly that by itself is quite flexible, its two identicle plates (14"x4"x.25") connected by a 15" shaft attached to a corner of the plates, just picking it up causes the concentricity of a bore at the end of the plate away from the shaft to move OOT, but when it is installed in the final assembly it assumes the alignment of the things its bolted too. i have about 50 of the sub-assemblies sitting in my inspection room on hold by the customer because they wont accept the sub-assemblies because the concentricity is out .1mm across a 15" span when they inspect it after they receive it from us. as far as we can determine the fit-up of the final assembly is fine. these things have been sitting here going on a year now
Children
No Data
© 2024 Hexagon AB and/or its subsidiaries. Privacy Policy | Cloud Services Agreement