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Question about relation between measure department and customer

Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • here we're usually a subcontractor so getting a drawing change requires 1) we submit a request to our customer 2) they decide if it needs to be changed then 3) they have to go through the print change request process with their customer (who has a terminal case of "not thought of here" desease") so we end up having a lot of red-lined prints from our customer's engineering dept. to "get by for now" (read indefinitely)

    the fun part for us is our 3 biggest customers are supplying the same end user. we make the same parts for each of them so the end customer gets the parts from 3 vendors who all get their parts from us.
  • Other reasons why prints can't get changed: Governing board approved design (FDA), Reliability analysis would have to be completely re-done (Space), change will put all produced/on-the-field product in question (molded product)...

    I worked for a company who internally-designed product based upon basic customer parameters, so we had an internal design engineering team of 1 supervisor and 5 engineers. They were all buddy buddy dinosaurs. All had all been there 20+ years, and NONE "believed in GD&T". They literally put a generic note on each drawing 'GD&T per ASME Y14.5M', but no year. I asked what revision year GD&T applies to our prints and they said, "Well the current one, I guess." Facepalm. Some prints were created as far back as the 1970's so design intent would totally change if judged by today's gd&t (mmc bonus implied in 73 release).

    Datums would be out of order, missing, etc. it was a mess. They would produce drawings that compounded cost so much, that we had some parts with 100% dimensional on all parts made (thousands per day), even though customer never had a single quality complaint.
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  • Other reasons why prints can't get changed: Governing board approved design (FDA), Reliability analysis would have to be completely re-done (Space), change will put all produced/on-the-field product in question (molded product)...

    I worked for a company who internally-designed product based upon basic customer parameters, so we had an internal design engineering team of 1 supervisor and 5 engineers. They were all buddy buddy dinosaurs. All had all been there 20+ years, and NONE "believed in GD&T". They literally put a generic note on each drawing 'GD&T per ASME Y14.5M', but no year. I asked what revision year GD&T applies to our prints and they said, "Well the current one, I guess." Facepalm. Some prints were created as far back as the 1970's so design intent would totally change if judged by today's gd&t (mmc bonus implied in 73 release).

    Datums would be out of order, missing, etc. it was a mess. They would produce drawings that compounded cost so much, that we had some parts with 100% dimensional on all parts made (thousands per day), even though customer never had a single quality complaint.
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