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Question about relation between measure department and customer

Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • I'm also wondering what to do with prints that contain a lot of dimension. How to choose the most importand and put in the report?
    It's fantastic when we get a drawing and there are marked all dimensions that the customer wants. Unfortunately, this happens rarely. What is your way to pick the correct one? All GD&T, all with tight tolerance and that's it? Or you guys just measure 100%?
Reply
  • I'm also wondering what to do with prints that contain a lot of dimension. How to choose the most importand and put in the report?
    It's fantastic when we get a drawing and there are marked all dimensions that the customer wants. Unfortunately, this happens rarely. What is your way to pick the correct one? All GD&T, all with tight tolerance and that's it? Or you guys just measure 100%?
Children
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