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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

  • in reply to mckenzie
    Other reasons why prints can't get changed: Governing board approved design (FDA), Reliability analysis would have to be completely re-done (Space), change will put all produced/on-the-field product in question (molded product)...

    I worked for a company who internally-designed product based upon basic customer parameters, so we had an internal design engineering team of 1 supervisor and 5 engineers. They were all buddy buddy dinosaurs. All had all been there 20+ years, and NONE "believed in GD&T". They literally put a generic note on each drawing 'GD&T per ASME Y14.5M', but no year. I asked what revision year GD&T applies to our prints and they said, "Well the current one, I guess." Facepalm. Some prints were created as far back as the 1970's so design intent would totally change if judged by today's gd&t (mmc bonus implied in 73 release).

    Datums would be out of order, missing, etc. it was a mess. They would produce drawings that compounded cost so much, that we had some parts with 100% dimensional on all parts made (thousands per day), even though customer never had a single quality complaint.
  • I'm also wondering what to do with prints that contain a lot of dimension. How to choose the most importand and put in the report?
    It's fantastic when we get a drawing and there are marked all dimensions that the customer wants. Unfortunately, this happens rarely. What is your way to pick the correct one? All GD&T, all with tight tolerance and that's it? Or you guys just measure 100%?
  • I'd say you have to measure all, unless otherwise stated (in print or words). Don't forget any general tolerances that apply to everything that's not dimensioned individually.
  • in reply to AndersI
    Yeah, I like the most " Undefined dimensions acc. to 3d-model" ;-)
  • no direct contact with the customer is a good thing. If the customer has a direct line to inspection, then they think that YOU work directly for THEM, and they will then call or email YOU instead of the top of the food chain and tell you to do "this" or "that", without getting an approval of the added costs or trying to bypass paying the added costs that "this" or "that" will make.
  • Parts here are our own engineered product, so I'm one of the lucky ones that gets to deal directly with engineering.
    Thjis reminds me, they are overdue for an NCR generated on drawing errors.
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