hexagon logo
Register Sign in
  • Replies 4 replies
  • Subscribers 17 subscribers
  • Views 80 views
  • Users 0 members are here
Options
Related

Ticket Response Time

Jeepy2
I put in a ticket and marked it urgent (with current SMA). Took 2-3 weeks for a response.

My SMA expired and I put a ticket in and got a response from a real person in 2 hours that my SMA had expired and they would not be able to help me.

What's wrong with this picture???
Parents
  • IF by no response, you mean that they didn't even acknowledge the fact that you turned in a ticket for 2-3 weeks, that is BS.

    But as for tech support, yeah, they have s*u*c*k*e*d for a long time on the response times. Look at my signature for an example (not MY example)

    OH, it looks like they have removed that part of the forum????? It stated that it took SEVERAL YEARS for a bug to get fixed.

    ah! now it shows back up again!

    "I've got one from September 2006 (bug ticket) which has finally been fixed in 2013."
Reply
  • IF by no response, you mean that they didn't even acknowledge the fact that you turned in a ticket for 2-3 weeks, that is BS.

    But as for tech support, yeah, they have s*u*c*k*e*d for a long time on the response times. Look at my signature for an example (not MY example)

    OH, it looks like they have removed that part of the forum????? It stated that it took SEVERAL YEARS for a bug to get fixed.

    ah! now it shows back up again!

    "I've got one from September 2006 (bug ticket) which has finally been fixed in 2013."
Children
No Data
© 2024 Hexagon AB and/or its subsidiaries. Privacy Policy | Cloud Services Agreement