Supplier Quality Question

Key words:
Slipped through the cracks

Time to apply some bondo to those cracks (shore up your incoming inspection)

If you're inspecting to the proper criteria with the correct gages & properly trained personnel you'll cut down on this issue

There isn't enough bondo to fill the cracks left by my predecessor.

Question though. How often would you say you all reject hardware back to a supplier? Basically, how well has your team kept them in check.

Unfortunately with what I'm working with, in some cases, there are specified limits of fallout rate called out on the print or it was originally quoted by our customer. We get screws from a company that is allowed a 4% fallout.... we get anywhere from 3-5 million a year. So they are allowed to send us 120,000-200,000 screws that don't have ANY threads. There isn't anything that I can do about it. As far as I know... but I've tried.

Also, my predecessor was a pushover so our company has been labeled as such. For example we get shipments in from a company that is damaged every time. The bottom boxes are crushed due to the weight of the stacked parts. I addressed the problem and told them I needed it fixed by either adding supports to the boxes or stacking them 1 layer less. They basically said "This has been a problem for a long time and rather than implement simple solutions here is the quote of $100k to have our engineers look at it, redesign packaging and the additional cost of this ridiculous packaging." See photo below. So needless to say.... nothing has been done. My boss wont allow me to reject them back because we need them for production. So I'm not just up the creek without a paddle.... I don't even have a boat to float in.



By the way these are wires, that plug in to a board, to turn on the LED's on your vegetable drawer in your fridge. ​They are normally packaged a few hundred in a 14"x12"x10" box.

Key words:
Slipped through the cracks

Time to apply some bondo to those cracks (shore up your incoming inspection)

If you're inspecting to the proper criteria with the correct gages & properly trained personnel you'll cut down on this issue

There isn't enough bondo to fill the cracks left by my predecessor.

Question though. How often would you say you all reject hardware back to a supplier? Basically, how well has your team kept them in check.

Unfortunately with what I'm working with, in some cases, there are specified limits of fallout rate called out on the print or it was originally quoted by our customer. We get screws from a company that is allowed a 4% fallout.... we get anywhere from 3-5 million a year. So they are allowed to send us 120,000-200,000 screws that don't have ANY threads. There isn't anything that I can do about it. As far as I know... but I've tried.

Also, my predecessor was a pushover so our company has been labeled as such. For example we get shipments in from a company that is damaged every time. The bottom boxes are crushed due to the weight of the stacked parts. I addressed the problem and told them I needed it fixed by either adding supports to the boxes or stacking them 1 layer less. They basically said "This has been a problem for a long time and rather than implement simple solutions here is the quote of $100k to have our engineers look at it, redesign packaging and the additional cost of this ridiculous packaging." See photo below. So needless to say.... nothing has been done. My boss wont allow me to reject them back because we need them for production. So I'm not just up the creek without a paddle.... I don't even have a boat to float in.



By the way these are wires, that plug in to a board, to turn on the LED's on your vegetable drawer in your fridge. ​They are normally packaged a few hundred in a 14"x12"x10" box.