CMM Running super slow

PcDmis 2017 R2 SP11 on a Brown and Sharp Mistral stops to 'think' for 20-30 seconds on every move, even between hits. Programs that ran for about 10-15 minutes total, are now a few hours.

Tried taking the CMM off the network and running everything off the local drive, different user logins and elevated the CMM user to admin. Had IT check to see if anything was changed from the computer, software, antivirus side and nothing.

Anyone experience anything similar and what was the solution? Tech support at Hexagon seems to be throwing darts now to try to solve the issue.

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Peter Fuller over 5 years ago

Mistral? I assume it's a comm port? Disable fifo buffering in windows device manager if your comm port supports doing so.
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Peter Fuller over 5 years ago in reply to Peter Fuller

With PC-DMIS open but no program open go to Edit>Machine interface setup and there should be a drop down with 2-4 options for a Tutorp/DeaC controller. I don't have a lot of experience with these older controllers and I don't know of any way to know which interface you should be using but the last time I ran into this on one of those machines it was one of our service guys accidentally switch the interface.
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Peter Fuller over 5 years ago in reply to Peter Fuller

With PC-DMIS open but no program open go to Edit>Machine interface setup and there should be a drop down with 2-4 options for a Tutorp/DeaC controller. I don't have a lot of experience with these older controllers and I don't know of any way to know which interface you should be using but the last time I ran into this on one of those machines it was one of our service guys accidentally switch the interface.
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