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Program Crashes

VVPTD
Good Morning All!
I'm curious if anyone else is experiencing the same issues I am with crashes to the program. My PC-DMIS software seems to crash at least once a day and it has already crashed 3 times before 8:00 AM this morning. I could be creating a vector point or just altering a dimension and it will suddenly close the program without any warning. PC-DMIS recognizes that it crashed and asks to send the error reports. The IT company that we have says that it is the software and not the computer, although all my other programs crash as well (Solidworks, Mastercam). I am using 2019 R2 and my computer has 32 GB of RAM and an i7-7700 CPU processor, which should be plenty. Does anyone else notice that it crashes a lot? And if you did, how did you solve it? I have tried uninstalling and reinstalling the software but the problem still exists. Thanks in advance! -Victoria Slight smile
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  • You mentioned MasterScam and SolidWorks, does Pc-Dmis crash when any of those programs are opened? I remember a few years back that we wouldn't dare install Pc-Dmis on any machine running any of those software.... it's been a few years since that bug went away and I've ran all at the same time without any issues.... but has the problem came back for '19 R2???!!!
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  • You mentioned MasterScam and SolidWorks, does Pc-Dmis crash when any of those programs are opened? I remember a few years back that we wouldn't dare install Pc-Dmis on any machine running any of those software.... it's been a few years since that bug went away and I've ran all at the same time without any issues.... but has the problem came back for '19 R2???!!!
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  • in reply to Kp61dude!
    I sometimes have Solidworks open but I don't use Mastercam and PC-DMIS at the same time. I run PC-DMIS alone because of the crashes, although sometimes I will open Solidworks for a minute or two to check a feature. PC-DMIS crashes even when it is the only program running on my computer. These 2 programs also crash occasionally but not as often as PC-DMIS so I am wondering if it is a computer issue, not a software issue. I just wanted to see if others had the same problem so I could eliminate one factor at least.
  • in reply to Kp61dude!
    I have PC-DMIS 2015.1 CAD++, SolidWorks 2018, Adobe Acrobat, and Outlook all day long, and Word, Excel, and/or Chrome are used daily as well but I don't typically leave those open. I have never had PC-DMIS crash because of any sort of interaction with the other softwares running at the same time before. I don't have any CAM software on my computer so I can't say anything about Mastercam though
  • in reply to Kp61dude!
    I never had issues either. That used to get preached back in the day, maybe not as much here on the forum but around the area I worked. It was tribal knowledge, it was so bad folks had dual machines one for PcDmis and another for general stuff (email, ERP, CAD, etc.) those days were some bizarre ones!
  • in reply to Kp61dude!
    Hopefully I will not have to do that! Our computers are supposedly the "top of the line" but it seems that they can't handle simple tasks, let alone large programs. We have been going back and forth with IT about that for months now. Fingers crossed that we find a solution soon!
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