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PC-DMIS Software to Server connection unbearable. Please help.

Hello. I have a 7.10.7 SF electric machine running PC-DMIS 2020 R2. We all know the unfortunate notoriousness of software crashes. But, I am having too many issues and need help.

From my understanding, I have a virtual dongle and with that, every line of code or action I do with PC-DMIS communicates online to its server base. I have had my software crash several times just from saving as one example. There are also times when I try to re-open the software and when I open a project it says that the server is busy and I have to restart my computer to fix it. (I've checked my task manager and could not find anything to stop in order to avoid restarting the computer).

Should I try to receive a physical dongle like the older machines to avoid these issues? I never had this stuff happen until I started using the virtual dongle. I don't even know if I can do that to be honest.

Also, I haven't done my research thoroughly enough but I'm at the point where I feel I can't trust Exact Measurements versus Legacy anymore. Sometimes the differences in results can be over .001 (inches) and even greater. I know I've set up my datums properly for both ways to spit out the results. I also find it silly how in R1 you could get away with apparently a not properly constrained datum to give results that may be inaccurate and now 2020 R2 won't allow you to even create the feature if it's not constrained right with the datum scheme.

Thanks for taking the time to read my post! I appreciate it.
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  • Just to be clear, can you share an image of the error message you are seeing? When does it occur?

    Also, it sounds to me like you are describing multiple issues in your post. In the future, please try to separate them into separate posts, to the best of your ability.
  • Sorry, I know I asked a random question at the end there.

    I will try to take a screen capture the next time it happens but to describe what happens, I re launch PC-DMIS after it froze and I had to force close it from task manager (this is not a PC-DMIS has crashed and it's collecting data issues, it literally just freezes) and the program list on the home screen has a spinning loading indicator that goes from blue to green. Then I have to open a program from the file open box. When I open my program it says "Server is busy, please switch to or end the application (which I think it thinks the previous PC-DMIS is still running but it's not in my task manager)"

    It's a little vague but I'll get a picture of the error when it comes again.
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  • Sorry, I know I asked a random question at the end there.

    I will try to take a screen capture the next time it happens but to describe what happens, I re launch PC-DMIS after it froze and I had to force close it from task manager (this is not a PC-DMIS has crashed and it's collecting data issues, it literally just freezes) and the program list on the home screen has a spinning loading indicator that goes from blue to green. Then I have to open a program from the file open box. When I open my program it says "Server is busy, please switch to or end the application (which I think it thinks the previous PC-DMIS is still running but it's not in my task manager)"

    It's a little vague but I'll get a picture of the error when it comes again.
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