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PC-DMIS Software to Server connection unbearable. Please help.

Alvin_A2
Hello. I have a 7.10.7 SF electric machine running PC-DMIS 2020 R2. We all know the unfortunate notoriousness of software crashes. But, I am having too many issues and need help.

From my understanding, I have a virtual dongle and with that, every line of code or action I do with PC-DMIS communicates online to its server base. I have had my software crash several times just from saving as one example. There are also times when I try to re-open the software and when I open a project it says that the server is busy and I have to restart my computer to fix it. (I've checked my task manager and could not find anything to stop in order to avoid restarting the computer).

Should I try to receive a physical dongle like the older machines to avoid these issues? I never had this stuff happen until I started using the virtual dongle. I don't even know if I can do that to be honest.

Also, I haven't done my research thoroughly enough but I'm at the point where I feel I can't trust Exact Measurements versus Legacy anymore. Sometimes the differences in results can be over .001 (inches) and even greater. I know I've set up my datums properly for both ways to spit out the results. I also find it silly how in R1 you could get away with apparently a not properly constrained datum to give results that may be inaccurate and now 2020 R2 won't allow you to even create the feature if it's not constrained right with the datum scheme.

Thanks for taking the time to read my post! I appreciate it.
  • in reply to DAN_M
    It has helped me with getting a proper result for symmetry as an example and recently I've been using a mix of both dimension types. But, when I have more complex true positions legacy is master. Sometimes GT will just spit out something nonsensical. I can check my XYZT's of whatever features and it not add up to whatever GT is showing. (Probably something to do with how they want their datums set up but is it really that different now than how legacy has been forever?)

    Polyworks is the up-and-coming software with CMM's in my opinion. I was really impressed with a lot of it's capabilities and it can connect to Hexagon CMM's. The software is certainly different than PC-DMIS and how we program, but I recommend taking a look at it if you're interested. I loved using it for laser scanning with a faro arm and producing color maps for min-max deviations.
  • in reply to JacobCheverie
    ALVIN! (chipmunks, right?) Anyway, for old school LEGACY, unless you were trying to use DATUMS in your TP dimensions, I think everything else in Legacy is correct as you pretty much have to be aligned to the DRF when dimensioning, you are not trying to create a DRF for the FCF for the Legacy stuff. As long as you are aligned correctly to the datums, should be golden.
  • Here's another instance of my software freezing just from saving. I am very confident it has to do with this virtual dongle.
    Attached Files
  • in reply to Alvin_A2
    @Don, I understand your suggestion for disabling the home menu I have here, but freezing and crashing like this happens inside of programs too.
  • in reply to Alvin_A2
    It could be multiple issues, not yet sure. Please disable the home page to see if it at least addresses one of those issues.
  • in reply to Alvin_A2
    There are so many times when I just simply save and my turning wheel gets stuck in a loop and I have to exit out of the program via the task manager.
  • a couple quick questions to help better understand the problem.
    1: Where are your PRG routines stored? Locally on the PC that is physically connected to the CMM? On your workplace intranet?
    2: Does your computer also have incredibly slow internet?
    3: Can you pull the network plug or disconnect from wifi and still open PCDMIS? I might be behind the times, but a HASP dongle-less software validation in PCDMIS is moderated by an LMS system, and does not need an internet connection in order to affirm software is legit and open up. IE: opening PCDMIS doesn't REQUIRE internet.
  • in reply to louisd
    I have my programs stored on the main hard drive. This computer is what comes preloaded with hexagons machine when they install it. The monitor is attached to the 7.10.7 SF on the left of the machine with a large vertical stand (It's common with these machines apparently).

    The internet connection is fine for any other computer application. It is connected to wifi. However, I have had the same issues with a virtual dongle that was hardwired on a global hexagon machine.

    On a side note, if the computer hasn't restarted in a day or a days worth of work, it locks up. I can't hit control alt delete or access the windows button in the left corner in order to shut down. I have to manually do it.

    I have only ever had these issues with the computers Hexagon supplies. I hope someone see's this thread from there, because, their computer hardware is very problematic. At my previous lab we had high-end gaming computers running our Mitutoyo MCOSMOS and a PC-DMIS machine and we never had issues with them, also because they all had physical dongles.

    The virtual, sucks. I have no other explanation as to why I have had these issues the past couple years.
  • If you have an SMA then definitely pass this to Hexagon and let them deal with it. It is their software that is screwing up (it seems). You may have a unique setup but they still need to account for this.

    I don't like the software license scheme they have (virtual dongle). If you have a physical HASP key you don't have these kinds of problems (and other problems not mentioned in this thread).
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