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Global HTA Probe Crash Error

Hi, all. I am brand new to this forum and brand new to CMMs. I have been coming across an error with the Hexagon Global HTA where it detects a probe crash (running PC-DMIS and Blades) when there is no contact made with the part. I'm just curious if anyone else has come across this issue or if this is some known issue that has a fix for it. I'm unsure if this error is the result of excessive vibration (I don't believe it is but have been unable to reproduce the error while monitoring vibrations using Pulse) or if there is some software bug that is causing the error...or even if one of the optical probes is going bad.

I wish I had more information, but since I'm new to all of this, I just wanted to pick the brains of the forum users to see if there is any information out there. Thanks.
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  • It is either a PC-DMIS error or a Blades error, but definitely not a machine alert. The problem is that it ends the program and must be restarted, so I can't really ignore it unfortunately.

    I also was monitoring crash and vibration data real time using Pulse and that software doesn't register excessive vibration or a crash, even when the error is thrown that it crashed.