Hi all, first time poster here.
I've been programming on PC-Dmis for around 4 years, but I've had very little official training on it, it was mostly on-the-job training by others who had formal training. They're no longer here so I am "the guy" now.
I've used the forum previously for info, however I can't seem to find what I am looking for on this topic.
We have a Global S CMM, running PC-Dmis 2019R2 online. Our SMA has always been up to date and updating the license has never been a problem using CLM. However last year, our IT guys had the CMM computer removed from accessing the internet due to security reasons (defense industry). This means I now need to update the license to the current SMA without an internet connection.
I googled how to do this and found these instructions:
https://support.hexagonmi.com/s/article/How-to-activate-an-LMS-License-on-a-PC-with-no-internet-access
I followed this process, but when I arrived at step 9 the automatic email replied with a license activation failure. The email read as follows:
The offline activation operation "Response File Creation" failed due to:
"21N-POL-UWCU1M6-OANEA4W-U7C 7288; The activation of the fulfillment is denied by the activation policy because Fulfill count exceeded the available seat count.. [Incident# 2498-80321504] C:\WINDOWS\TEMP\*license number* .clmreq (*license number), QueryOfflineActivationResponse failed (90000907, 2311)"
Common failure reasons are:
- The Entitlement ID of the license is not present in the e-mail body.
- The license has already been activated on another computer.
- The license fulfill count exceeded the available seat count. If this is the case, there are no more activations available for the license.
Please contact the Hexagon Metrology Technical Support for further assistance.
I have contacted Hexagon tech support, but thought I would try my luck here too. I'm not looking for an extra seat, I just want to bring the license up to the current SMA so that I can update the software. Any help?
P.S - The computer I did all the emailing from is not the computer with the PC-Dmis software, as it doesn't have an internet connection, so I transferred the .clmstart and .clmreq files to the correct computer via USB. Not sure if that is playing a part here.
Cheers
