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Software Crashing Issue

BigMac
Good morning ya'll,
I'm running V2023.1 on a global green 07.10.07
Over the last few days, I have been having issues with PC-DMIS crashing when I hit F9 on random features. I updated not long ago to V2023 from V2019 after we had a hard drive failure. asides from a controller connection issue during the install and losing the probe profiles things went pretty smoothly.
Has anyone else had a similar crashing issue and where you able to determine if it's a bug issue or a hardware issue? I can't seem to find anything in patch notes indicating this issue specifically so I'm thinking something else in the computer may be failing causing the issue. I do find it odd that the crash ONLY occurs when I hit F9 to edit a feature in the edit window. I have submitted error reports, but I have never gotten any direct feedback as a result of submitting reports so I'm hoping the community may have had the same issue and can shed some light into my problem.
Thanks in advance! Slight smile
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  • What version is this? If it is 2023.1 there is a case if you've not created and selected an environment, crashes like this could happen. Are you familiar with the Environment Configurator? Have you selected an environment?

    From what I can tell the environment was set to static I believe. I cannot check at the moment as I'm running a calibration routine. I looked at it the other day so I'm not 100% sure static was what was checked off.
    I am still getting random crashes though and it's not just scans so IDK...lol at this point I'm just dealing with the random restarts as I'm too busy to investigate further currently. Hopefully I'll be able to dedicate some time later in the week. Thanks for all the input and sorry I've been delayed in my responses Slight smile

    EDIT: It did not say static it was stationary that was checked off in the select environment tab.
Reply
  • What version is this? If it is 2023.1 there is a case if you've not created and selected an environment, crashes like this could happen. Are you familiar with the Environment Configurator? Have you selected an environment?

    From what I can tell the environment was set to static I believe. I cannot check at the moment as I'm running a calibration routine. I looked at it the other day so I'm not 100% sure static was what was checked off.
    I am still getting random crashes though and it's not just scans so IDK...lol at this point I'm just dealing with the random restarts as I'm too busy to investigate further currently. Hopefully I'll be able to dedicate some time later in the week. Thanks for all the input and sorry I've been delayed in my responses Slight smile

    EDIT: It did not say static it was stationary that was checked off in the select environment tab.
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