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Software Crashing Issue

Good morning ya'll,
I'm running V2023.1 on a global green 07.10.07
Over the last few days, I have been having issues with PC-DMIS crashing when I hit F9 on random features. I updated not long ago to V2023 from V2019 after we had a hard drive failure. asides from a controller connection issue during the install and losing the probe profiles things went pretty smoothly.
Has anyone else had a similar crashing issue and where you able to determine if it's a bug issue or a hardware issue? I can't seem to find anything in patch notes indicating this issue specifically so I'm thinking something else in the computer may be failing causing the issue. I do find it odd that the crash ONLY occurs when I hit F9 to edit a feature in the edit window. I have submitted error reports, but I have never gotten any direct feedback as a result of submitting reports so I'm hoping the community may have had the same issue and can shed some light into my problem.
Thanks in advance! Slight smile
Parents
  • This has now turned into a larger issue as I got a dreaded PHM overload error Saturday in the middle of running a routine when it was switching wrist angles. Friday, I had a strong smell of what I can only describe as a "hot electrical" while I was measuring parts. I'm assuming something shorted out possibly. Now the head will not seat at all, and I can't even open a program to edit offline now as it seems all connection has been lost.
    Management put in the service call to Hexagon this morning so I hope this can get resolved once a tech comes to investigate.




Reply
  • This has now turned into a larger issue as I got a dreaded PHM overload error Saturday in the middle of running a routine when it was switching wrist angles. Friday, I had a strong smell of what I can only describe as a "hot electrical" while I was measuring parts. I'm assuming something shorted out possibly. Now the head will not seat at all, and I can't even open a program to edit offline now as it seems all connection has been lost.
    Management put in the service call to Hexagon this morning so I hope this can get resolved once a tech comes to investigate.




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