I'm being told by reps from Hexagon that you can only install service packs for the release you bought if you have a current SMA. In other words, if my SMA expired at SP3, I can't install SP6 for 2023.1.
I've never heard of anything like this. A service pack is supposed to fix known issues with software. Every software company I've ever used allows service pack updates for the product you purchase. It's not like it's a new release with new features. But apparently that's not how Hexagon operates. To say that this is disappointing is an understatement.
Can someone from Hexagon verify that this is the case? I'm hoping that the rep that emailed me is mistaken.
