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Collision during auto calibration process

Hello all, I am fairly new to CMM and do not have much knowledge, so I am learning through experience and this forum. I am having trouble setting up a new probe. I am able to "qualify" or add all active tips and successfully run the measure process. However, once I run the auto calibration program it crashes into the sphere. Our autocalibration program is copied from one of our other CMMs except I changed the sphere size to match. I could be missing something here and I'm hoping one of you can help out. I can provide the program, pics, and videos or whatever is needed to better visualize.
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