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Every night my machine disconnects from the Control Box

BIGWIG7

Every night my machine disconnects from the Control Box. Sometimes I need to leave the machine running overnight but when I come in the morning I have a TCP error and the machine needs to be restarted. 

I'm working on a job that will have a run long time at night for the next few months and I need it to continue running all night long. 

What's the issue here?    2021.2 CAD++ , Windows 10

  • 0

    My plant shuts off air every night now. So I have to wait Maint to restore air in the morning before I restart everything.

    Sometime there were electricity variation, my machine showed errors when I came it.

    Do you have to restart your PC in the morning ?  PC could have issues sometimes.

  • 0 in reply to RobOntario

    Shop gets continuous air and power. The PC doesnt have an issue as far as I can tell, but something is disconnecting the CMM from the Control box. I usually have to restart the machine to get it to reconnect. 

  • 0 in reply to BIGWIG7

    If we did not restart the controller too long, for example weeks. It might have certain issues.  How many CMMs you have ? How about other machines?

    Another possible is during midnight: PC (windows) and some software might update something, It could interrupt your machine. 

  • 0 in reply to RobOntario
    You
    Why pc-dmis controller disconnected from the pc ?
    ChatGPT
    ChatGPT

    If the PC-DMIS controller is disconnecting from the PC, there could be various reasons for this issue. Here are some common troubleshooting steps you can take to address the problem:

    1. Cable Connection:

      • Ensure that all cables connecting the PC to the controller are securely connected. Check both ends of the cables, including USB, Ethernet, or any other relevant connections.

    2. USB Ports:

      • If you're using USB connections, try using different USB ports on your PC. Sometimes, a faulty USB port can cause connectivity issues.

    3. Power Supply:

      • Ensure that the controller has a stable power supply. If there are any issues with the power source or the power cable, it can lead to disconnections.

    4. Controller Status Lights:

      • Check the status lights on the controller. Some controllers have indicator lights that can provide information about their status. Refer to the controller's manual for details on interpreting these lights.

    5. Driver Issues:

      • Verify that the necessary drivers for the PC-DMIS controller are installed and up to date. You may need to check the manufacturer's website for the latest drivers.

    6. Software Configuration:

      • Check the PC-DMIS software settings related to the controller. Ensure that the correct controller type is selected in the software configuration.

    7. Controller Firmware:

      • Ensure that the firmware on the controller is up to date. Sometimes, firmware updates can address connectivity issues.

    8. Firewall/Antivirus Software:

      • Check if firewall or antivirus software on your PC is blocking the connection. Temporarily disabling such software can help identify if it's causing the issue.

    9. Network Configuration:

      • If the controller is connected via a network, check the network configuration. Ensure that the network settings are correct and that there are no issues with the network connection.

    10. Hardware Issues:

      • If none of the above solutions work, there may be a hardware issue with either the PC or the controller. Consider testing the controller on a different PC (if possible) or seeking assistance from the manufacturer's support.

    If you've tried these steps and the issue persists, it's advisable to contact the technical support provided by the manufacturer of the PC-DMIS controller or Hexagon Manufacturing Intelligence (the company behind PC-DMIS) for further assistance. They can provide specific guidance based on the model of the controller and any known issues.

  • 0

    Make sure your PC doesn't have any power saving options or hibernation modes switched on/active.

  • 0

    How is the machine connected?  If it is via an ethernet cable, double check that the NIC does not allow power saving mode.  If there is a usb adapter involved, check the usb power saving settings too.  The majority of NIC connections look like the image below on the right.  A few look like the left. 



    Have you noticed any pattern for how long it takes?  Always at a specific time?  Always happens 15 minutes after you last use it?  Anything that can help us narrow it down?  

  • 0 in reply to Matthew Beecher

    This is quite common, people often disable Windows power saving options, but the network cards are often overlooked.

  • 0

      Talk to your IT department. Sleep settings can be enabled in the BIOS too. Saw this at another customer recently where all the power saving options where turned off but there was a bios level setting that had been enabled that was putting the machine to sleep. You can also check Windows event viewer to see if the machine is being put to sleep.

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