Probe Changer issue during exchange

Question

Hello. 
 First of all, excuse me if i'm not very understandable. I'll try to be as clear as possible. 
 I'm French and i teach CMM with PC DMIS. We have a Tigo SF. We're having trouble with the probe changer : after calibration, we use the standard protocole to declare the probe changer. When we change the probe, the machine unload but it does not go far enough in the Z direction. So, the probe is not unload proprelly and when it go to the second stand, the probe is not unloaded and it is still magnet. 
 We would like to be able to change the Z course of the unloading process, but we can't find it. We try to recalibrate the probe changer and we're still having the problem. 
 Thank you if you are able to help us, it would be very apreciate. 
 Regards, 
 A. Garde

Adrien Garde · Answer

Hello everyone that could take some time to think about my problem with the probe changer. 
 I called Hexagon France to see if someone would be able to solve my problem. After a few minutes, we decide to change the Probe definition on PCDMIS, and to re-calibrate the chager. It's working ! We could not find the real probe. 
 At school, we have HH-MI-M + HP-TB and the HP-TB only existe with the "TBe" version, not just "TB". 
 The problem was solved using a computer trick, but it's working for now, and we'll manage to keep it working ! 
 Thanks again to everyone.