Communication problem between PC DMIS and FARO arm

I hope somebody can help me. I changed my PC, there i had installed PC DMIS Version 3.7.

In my new computer i installed the same version, but when i connect the faro arm appears a box who says taht not exist communication with the faro arm.

What could be the problem with my new computer?

With the same computer i can scan with the faro arm using polyworks.

Do i need install something new??

Thanks

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KamikazeKonrad over 15 years ago

What was the exact error given to you?

A while back, I was looking into purchasing a Faro Arm and putting PCDmis on it. The salesman at Faro told me that it would cost roughly $4000 for some kind of converter to allow PCDmis to run on a Faro Arm. I never did find out if it was a seperate unit or inside the laptop. Were there any special cards in your old laptop, or a box between the laptop and Arm? This is a special case, you may need to call in someone to help you. Call or email this guy:
Walter Bentley 416-522-9064 walter.bentley@faro.com

He may be able to help you.
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KamikazeKonrad over 15 years ago

What was the exact error given to you?

A while back, I was looking into purchasing a Faro Arm and putting PCDmis on it. The salesman at Faro told me that it would cost roughly $4000 for some kind of converter to allow PCDmis to run on a Faro Arm. I never did find out if it was a seperate unit or inside the laptop. Were there any special cards in your old laptop, or a box between the laptop and Arm? This is a special case, you may need to call in someone to help you. Call or email this guy:
Walter Bentley 416-522-9064 walter.bentley@faro.com

He may be able to help you.
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