i have used faro with the faro software and had no problem but pcdmis is entirely unique creature in that is not user friendly and the support from hexagon and hartwig that i was told i would get and what i have recieved has been 180 degrees from each other to begin i think this is a big part of the problem they sent me to class the last week in feb. we did not recieve our arm until march 20. so for several weeks i had nothing to use or practice with so it does seem to me that this foriegn to me i may be asking beginner questions but this forum is a last resort because i am not getting the support from hartwig or hexagon i have yet to here from Colin Simithraaratchy i emailed with no response i am sorry for wasting everyones time all i can say is if you dont have the time to respond then dont i understand. i hope i dont offend anyone i at my last rope and about ready to give up and put this piece of equipment up and never use it because myself and the other gentlemen who went to the pcdmis portable training can not figure this this thing out.
I understand to some level. I've PM'ed two people here that are Hexagon employees asking them to look at your threads.
I've used PC-DMIS for 12 years. Prior to that I had only used one other CMM (Numerex), Can't remember the software, but it was the early 1990s. My training was on the fly via the programmer at that job.
Problem here is, it's very hard to answer vague questions. When every question you ask is vague, it leads people to believe you don't have training.
Have you tried F1 (Help file)? You really need to call Hexagon support @
1-800-343-7933 and get someone there to help you. Pester the crap out of them. You are paying for and SMA that gives you the right to support.
Hopefully Brian, Don or Josh that I mentioned in a previous post will read this thread and contact you.
i have used faro with the faro software and had no problem but pcdmis is entirely unique creature in that is not user friendly and the support from hexagon and hartwig that i was told i would get and what i have recieved has been 180 degrees from each other to begin i think this is a big part of the problem they sent me to class the last week in feb. we did not recieve our arm until march 20. so for several weeks i had nothing to use or practice with so it does seem to me that this foriegn to me i may be asking beginner questions but this forum is a last resort because i am not getting the support from hartwig or hexagon i have yet to here from Colin Simithraaratchy i emailed with no response i am sorry for wasting everyones time all i can say is if you dont have the time to respond then dont i understand. i hope i dont offend anyone i at my last rope and about ready to give up and put this piece of equipment up and never use it because myself and the other gentlemen who went to the pcdmis portable training can not figure this this thing out.
I understand to some level. I've PM'ed two people here that are Hexagon employees asking them to look at your threads.
I've used PC-DMIS for 12 years. Prior to that I had only used one other CMM (Numerex), Can't remember the software, but it was the early 1990s. My training was on the fly via the programmer at that job.
Problem here is, it's very hard to answer vague questions. When every question you ask is vague, it leads people to believe you don't have training.
Have you tried F1 (Help file)? You really need to call Hexagon support @
1-800-343-7933 and get someone there to help you. Pester the crap out of them. You are paying for and SMA that gives you the right to support.
Hopefully Brian, Don or Josh that I mentioned in a previous post will read this thread and contact you.
