hexagon logo

Romer Absolute Taking Double points - PC-DMIS or Arm Issue?

Has anyone experienced the Romer Absolute arms with the rounded ergonomic wrists taking double hits when only pressing the button once? We have experienced it on both a rental and our new one we just purchased. We can't seem to figure out why it is doing this and if it is an arm issue, or a setting in RDS or PC-DMIS 2018 that is causing the button to be so sensitive. An example is taking 4 points for a plane. When the operator pushes the middle button, it will sometimes take 2 points when the operator intends to take only one at a single location of the 4 point plane.