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Flatness measurement with laser scanner RS4

Hello-
I'm looking to take a flatness measurement. Equipment is a Romer RA-7525 (7 series) and RS4 red laser scanner. Part is aligned, and I'm using the CAD. I believe I should be able to do a flatness measurement using the laser scanner but have had no luck. I've attempted point clouds, cleaned clouds, surface colormaps, pointcloud color maps, and even to check my sanity went back to using a hard probe and taking a physical scan. Nothing seems to pull in to the flatness callout except for planes. And last I checked, planes are flat by definition, yes?? I've tried both with Legacy Dimensions and Xact Measure. What am I missing??? Apologies if this has been covered. I searched the forum with no luck but I'm relatively new here. Thanks in advance.

Aaron