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scanner frame rate is limited

fairly new to using the scanner we have a romer arm with the optional scanner attachment, but we have this error code come up. "Scanner Frame Rate is Limited"

what can we do to fix this, what to adjust et.

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  • ethernet cable connection, I had the 6mm tip connected as well and i could tell that was blocking some of the read laser square outline. i haven't seen this error message again since i removed the tip and just use the scanner by it self.

    not sure if that was the reason, i will try and replicate the issue to see if that was the reason i got this error message
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  • ethernet cable connection, I had the 6mm tip connected as well and i could tell that was blocking some of the read laser square outline. i haven't seen this error message again since i removed the tip and just use the scanner by it self.

    not sure if that was the reason, i will try and replicate the issue to see if that was the reason i got this error message
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