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Upgrade nightmare

So we attempted to upgrade to pcdmis vision 2011 on our Tesavisio DCC. After an entire day of extreme frustration, it finally installed. Problem is, the earlier version is now gone! And what's worse is that all of our existing cmm programs won't run correctly now! This is absolutely unbelievable! Without being the expert here, it appears that some data files regarding probe data have a new format now which don't work with both versions. Measured dims are not right. So, after a day of walking in circles stunned by the fact that this could even happen, we spent even more time restoring the 4.2 version (stable and runs good) from our backups.

I use a lot of high end software such as GibbsCAM and Photoshop. Updating these applications is quick and easy and always with back-compatibility of existing files. How can pcdmis be so lame, especially at the price and gouging of users with the annual contract?
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  • Thanks, Jan.

    This is unbelievable! I use other high-end packages like GibbsCAM, Photoshop CS5, etc, and the upgrades are significant, well executed, and simple to install, even alongside previous versions. Is this the reason we pay thousands of USD a year for 'upgrades'? The new install wouldn't even properly run all of our existing programs. I lost hundreds more in just the time my employee took to install the demon, and then the arduous task of restoring 4.2 which the new install deleted! Who are these people taking our money?
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  • Thanks, Jan.

    This is unbelievable! I use other high-end packages like GibbsCAM, Photoshop CS5, etc, and the upgrades are significant, well executed, and simple to install, even alongside previous versions. Is this the reason we pay thousands of USD a year for 'upgrades'? The new install wouldn't even properly run all of our existing programs. I lost hundreds more in just the time my employee took to install the demon, and then the arduous task of restoring 4.2 which the new install deleted! Who are these people taking our money?
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