hexagon logo

TP20 not triggering

I came into work today to find out that the TP20 is not triggering or taking hits. I have tried a couple different modules so it's not the module. I found out that someone from manufacturing was using it last week and now not working. Really pissed me off because when I went to calibrate the probe it broke because it was taking the first hit in the -Z direction on the ball and snapped the probe.

Anyone know why it won't register ?

Optiv
Running PCDMIS 2011 MR1