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IJK problems with tactile and optics

I'm at a new company so the Optiv Performance 443 is a new beast to me. Apparently this machine was a floor demo from Hexagon R.I. and was giving the last guy problems as well, but no one here remembers exactly what they were. Anyway, here's my problem....Every probe or camera I build is stuck with the same bad IJKs: <.45399> <.0005> <.89101>
I try to edit the IJK values in the probe utilities but the numbers won't stick.
Another annoyance is that the sliders to set the illumination value for top, bottom and ring lights are real funky. I move the slider up to 95 or so and get no light, then above that it turns everything full-blown white.
Any help or suggestions would be greatly appreciated!
edit: I should add am using 2015.1 sp10 and 2016 sp8.
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  • I don't now about Optiv, but I would check the vector (or angle) of the ring used to calibrate.
    You could also try to delete the tool and create a new one.
    I read on the forum that on optical cmms, you have to calibrate first the optics, then the ttp.

    Your IJK gives a angle of 27 degrees, could this value helps you to find the problem ?????
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  • I don't now about Optiv, but I would check the vector (or angle) of the ring used to calibrate.
    You could also try to delete the tool and create a new one.
    I read on the forum that on optical cmms, you have to calibrate first the optics, then the ttp.

    Your IJK gives a angle of 27 degrees, could this value helps you to find the problem ?????
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