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More issues with our Optiv 443

Today I got this error message..... cannot find framegrabber (or something like that... I KNOW!! should have written down the exact error) Anyway, figured I'd reboot everything and it would go away. Well, it didn't.
Now, none of the PC-DMIS installs will open. Bam! immediate crash and almost as annoying??... the send error to hexagon/crash window pops up around 10-15 times in intervals of a few seconds. Never seen anything like it.
Oh, and after the first reboot the first try to open the Demon .... I got a TCP/IP error. I called in the IT guy, but that got me nowhere. I'd swear this machine is possessed!
The computer had Falcon/Eagle IDS driver installed (was showing in add/remove programs) Thought I would re-install it, but wanted your guys advice first. It's a Win 7 64bit box, and 2015.1(sp10), 2016(sp9) 2017M1(sp6) and 2017R2(sp2). I've looked through all our documentation that previous guy left and all I can figure is that it's a 10x zoom camera with settings (in live view) of .65x to 6.5x.
Any help is most appreciated!
Parents
  • Check the network cable that connects the PC to the Optiv. I used to get the framegrabber error along with a few others and it would shut down pcdmis on my optiv. It turns out the the clip on the cable was broken and it wasn't seated all the way in the PC. I just got another cable from IT and everything worked.
Reply
  • Check the network cable that connects the PC to the Optiv. I used to get the framegrabber error along with a few others and it would shut down pcdmis on my optiv. It turns out the the clip on the cable was broken and it wasn't seated all the way in the PC. I just got another cable from IT and everything worked.
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