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Error message turned off servos

I had the following error message pop up on our Performance 664 Dual Z. We've had the Time out error happen while measuring circles but haven't had it turn off the servos on the machine before. Our current fix for these errors is to do a full restart of both the Dual Z and the PC running PCDmis. Any suggestions that give me a direction to potentially fix this would be great. My company just had the machine delivered and calibrated a week ago by hexagon.

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  • Sorry about the small picture, I've added a picture with just the error. We're testing out different lighting settings for the camera for different materials which is why we are going through another round of camera calibrations. Also, since the training my company sent the QA team to took place a few months prior to receiving the machine most of us in the shop are a little rusty and stumbling our way through trying to remember everything we've learned once already.

    While going through the calibration it would be doing the focus portion on the squares, and around the first set of focus' it would pop up with the time out error. We could continue with the calibration but it would error out again. This specific error message popped up and caused the CMM to shut off its movement entirely. The "System Error calling a list library function" is what has me most worried that something I'm not able to see is affecting the machine from the program side.
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  • Sorry about the small picture, I've added a picture with just the error. We're testing out different lighting settings for the camera for different materials which is why we are going through another round of camera calibrations. Also, since the training my company sent the QA team to took place a few months prior to receiving the machine most of us in the shop are a little rusty and stumbling our way through trying to remember everything we've learned once already.

    While going through the calibration it would be doing the focus portion on the squares, and around the first set of focus' it would pop up with the time out error. We could continue with the calibration but it would error out again. This specific error message popped up and caused the CMM to shut off its movement entirely. The "System Error calling a list library function" is what has me most worried that something I'm not able to see is affecting the machine from the program side.
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