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Travel Limits

Good morning all!

Here is a description of what I am working with.
Its a 2012 OPTIV Classic vision cmm with tp20 touch probes with a 3 station tool rack and PC-DMIS 2011 MR1.

Here is the issue-
I just had Hexagon come out and preform the yearly calibration on the machine. And I am now just getting back on the machine after a few weeks. I have made programs on this machine and have preformed calibrations of the camera and probes many times.
Since the calibration I cant get the probes to calibrate continuously. I can calibrate one probe tip at a time and it will calibrate Man+DCC. Until I get to a star probe with five tips, or try to calibrate all 3 probe in the probe rack in sequence (DCC+DCC) it picks up the probe and stops.

I get an error in the execution mode operations window.

it reads "Move commanded outside travel limits"
Move Absolute to X=-1.7249 Y=0 Z=3.2249

If I try to move the probe to that location. The probe would be way down below the glass. Also its of from the quall sphere in the X&Y

Is there a setting, or a file that the Service Tech needed to switch, or replace, for calibration that didn't get put back? Its like there is a clearance plane or boundary setting on.
It calibrates when I take a single hit on the quall sphere. But anything other it stops after picking up the probe.


Also none of my programs run.

I have reached out to the Service Tech a few times by phone and email and no replay.

So any ideas, help, or threads that could point me into a direction to resolve this would be greatly appreciated

Thank you in advance!

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