Machine fails to initialize

Hi guys,

Newbie to the forum and relatively new to PC Dmis as well, I've been trained for use and programming on the Pioneer CMM but we also have an Optiv classic in our inspection that has been a paper weight until me and my Quality manager decided to have a play around with it.

We've had some limited success until recently when our IT management company wanted to update our windows 7 machines to windows 10, which is understandable since its at end of life.

However, since that update PC dmis fails to get the machine to initialize throwing up this error:

I'm relatively new it at this and even my manager who has been doing PC DMIS for years is stumped. I thought I'd ask for some help / advice on here before we ring up Hexagon for support as it seems like a relatively easy fix in my eyes if I knew where this machine.config file is and what I need to point it at in terms of file paths.

Clicking ok pops up another window saying HSI.DLL failed to load, that is in the program file directory so its not missing.

Checking device manager I can confirm we have Com ports 1 - 5 but no com6.

I got the machine to work, move and has a green light by using a the joytest application so the machine and controller do function but there is some error between the machine and computer in regards to these config files which has me stumped.

We are running on windows 10 pro 1903 build and PC Dmis Pro 2017 R1 (see above). No idea why its still on 2017 myself since the Hexagon engineer that came to do our calibration did the pioneer machine but not this one so its technically our of cal as well.

Any help on this would be appreciated.

Jack

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Jacknm2 over 5 years ago

Reinstalling won't replace the CNC configuration files that were deleted when the operating system was upgraded. These files are specific to that machine.

Fair enough and thank you for the responses. So is this a case of ringing hexagon tech support then and having them link/send us the config files or sending someone out to replace them? I think the latter is more likely of course but just wanted to double check. I take it these files are some what proprietary and only installed to the PC when the machine is bought/setup?

We are actually holding off ringing them at the minute since one of the air compressors has gone down so we can't get the CMM's running any how (noticed yesterday after writing this that the optiv doesn't need it, bit of a durh moment). I think we are going to ring our tech guys first, we will just revert to the back up image until we know what .dll / .ini files are a must for the optiv, so we can create a back up of them for the future. Then contact hexagon regarding our upgrading issues. I will post the file names here as well if and when we get that done for any one else suffering this problem in the future.

Is this likely to happen to the Pioneer as well? That machine is also on windows 7 and due for them to upgrade it to Win 10, we've told them to hang fire at the minute of course as we use that pretty much 24/7.
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Jacknm2 over 5 years ago

Reinstalling won't replace the CNC configuration files that were deleted when the operating system was upgraded. These files are specific to that machine.

Fair enough and thank you for the responses. So is this a case of ringing hexagon tech support then and having them link/send us the config files or sending someone out to replace them? I think the latter is more likely of course but just wanted to double check. I take it these files are some what proprietary and only installed to the PC when the machine is bought/setup?

We are actually holding off ringing them at the minute since one of the air compressors has gone down so we can't get the CMM's running any how (noticed yesterday after writing this that the optiv doesn't need it, bit of a durh moment). I think we are going to ring our tech guys first, we will just revert to the back up image until we know what .dll / .ini files are a must for the optiv, so we can create a back up of them for the future. Then contact hexagon regarding our upgrading issues. I will post the file names here as well if and when we get that done for any one else suffering this problem in the future.

Is this likely to happen to the Pioneer as well? That machine is also on windows 7 and due for them to upgrade it to Win 10, we've told them to hang fire at the minute of course as we use that pretty much 24/7.
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