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PC upgrade for Vision CMM

MD2022
Our company wanted to upgrade the PC for our vision CMM and right now is showing three errors.

1. Framegrabber initialization error - File not found
2. Error in connect=0
3. Requested function requested unsupported in HSI

After the third message at the bottom says "Cannot initialize the machine: Please reset the controller and start again"

The machine is a Hexagon Optiv Performance
type 443 dual Z
pcdims cad++ 2019r2.

I already contacted support but they are not getting back to me. The TCPIP address and the gateway no is good.

Any help would be great

Thanks

Parents
  • I feel your pain. Previously, my last company went from O/S win 7 to 10 - and... we had a fubar disk drive. Too many headaches to mention, but maybe this will help?
    Make sure you currently have these six files on your new PC:
    *********************
    cnc.ini
    ~~~~
    CWS.INI
    ~~~~~
    kmess.ini
    ~~~~~
    PwrBoard.ini
    ~~~~~~~
    VPU.INI
    ~~~~~
    ZOOM.INI​
    ************************
    If not? Expect big-time issues! If you don't have them on your new box, go get them from your old one, and of course, jot down their path. I'm not at work, so my offline stuff wouldn't need these files.
    These 'critical' files were for our Optiv 443 Dual Z - circa 2015. Maybe Hex has updated stuff since then, so take with grain of salt! Sunglasses
    And until the HexTechs come knocking, backup your sys before any activities.My experience is that Optivs are great, but beware of ghouls from the Black Forest they didn't tell you about!
Reply
  • I feel your pain. Previously, my last company went from O/S win 7 to 10 - and... we had a fubar disk drive. Too many headaches to mention, but maybe this will help?
    Make sure you currently have these six files on your new PC:
    *********************
    cnc.ini
    ~~~~
    CWS.INI
    ~~~~~
    kmess.ini
    ~~~~~
    PwrBoard.ini
    ~~~~~~~
    VPU.INI
    ~~~~~
    ZOOM.INI​
    ************************
    If not? Expect big-time issues! If you don't have them on your new box, go get them from your old one, and of course, jot down their path. I'm not at work, so my offline stuff wouldn't need these files.
    These 'critical' files were for our Optiv 443 Dual Z - circa 2015. Maybe Hex has updated stuff since then, so take with grain of salt! Sunglasses
    And until the HexTechs come knocking, backup your sys before any activities.My experience is that Optivs are great, but beware of ghouls from the Black Forest they didn't tell you about!
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