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PC upgrade for Vision CMM

MD2022
Our company wanted to upgrade the PC for our vision CMM and right now is showing three errors.

1. Framegrabber initialization error - File not found
2. Error in connect=0
3. Requested function requested unsupported in HSI

After the third message at the bottom says "Cannot initialize the machine: Please reset the controller and start again"

The machine is a Hexagon Optiv Performance
type 443 dual Z
pcdims cad++ 2019r2.

I already contacted support but they are not getting back to me. The TCPIP address and the gateway no is good.

Any help would be great

Thanks

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  • I guess I'm about out of help 'advice' for the Optiv issues you're experiencing.
    MD, you are running old/new Demon version the same, right? Just a new PC is all, right?
    My last suggestion would be to uninstall the Demon. If you have local admin rights, via control panel - system restore to prior to your initial fresh PC-DMIS install. Reboot. And try to reinstall ( as Admin) the Demon... making sure those six files I listed are in place before you install.
    If those files didn't exist before your latest install, Demon can then install itself, hosing an installation with a zillion registry issues, and won't tell you, until you open. Those (6) files when missing, hosed our Optiv, and I needed about 3 days of on-the-phone with a Hexagon GURU from Rhode Island to get ours back up.
    My personal opinion? There are lots of Hex techs they might send you to fix your machine, but regarding an Optiv?, maybe you can count expert Optiv techs on less than one hand. Rolling eyes
    Good luck, MD!

    I am going to give it a try today. Wish me luck, Thanks
Reply
  • I guess I'm about out of help 'advice' for the Optiv issues you're experiencing.
    MD, you are running old/new Demon version the same, right? Just a new PC is all, right?
    My last suggestion would be to uninstall the Demon. If you have local admin rights, via control panel - system restore to prior to your initial fresh PC-DMIS install. Reboot. And try to reinstall ( as Admin) the Demon... making sure those six files I listed are in place before you install.
    If those files didn't exist before your latest install, Demon can then install itself, hosing an installation with a zillion registry issues, and won't tell you, until you open. Those (6) files when missing, hosed our Optiv, and I needed about 3 days of on-the-phone with a Hexagon GURU from Rhode Island to get ours back up.
    My personal opinion? There are lots of Hex techs they might send you to fix your machine, but regarding an Optiv?, maybe you can count expert Optiv techs on less than one hand. Rolling eyes
    Good luck, MD!

    I am going to give it a try today. Wish me luck, Thanks
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