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Parallel to USB Dongle Upgrade: Need Auth. Code

We were having problems with our computer. We contacted Hexagon I believe about an upgrade to newer computer. We had the parallel dongle on the old computer. We got a new computer without parallel ports on it. Hexagon sent us a USB dongle. Everything worked fine, except for some minor issues with DataPage, for 45 days. Today when I open up the program I can't load any data in DataPage. It says my license is no longer valid and to put in a code that goes with my dongle serial number. My problem is that I did not recieve a new code with the USB dongle. We are not current on our MSA. Does this mean I'm SOL? I realized how bad of a situation I am in when I couldn't load the database. I just hope I don't have to shell out $8k for the code.

Thanks,
Kevin
Parents
  • I submitted a ticket on the Hexagon website describing my predicament. I gave them all of the info about my USB dongle serial and such. One hour, I kid you not, one hour later they replied and gave me the authorization code. Hexagon rules. I may need to try and convince my QM we need a MSA. Those guys are super fast. You have no idea how happy I am right now. Thank you everyone for your input!
Reply
  • I submitted a ticket on the Hexagon website describing my predicament. I gave them all of the info about my USB dongle serial and such. One hour, I kid you not, one hour later they replied and gave me the authorization code. Hexagon rules. I may need to try and convince my QM we need a MSA. Those guys are super fast. You have no idea how happy I am right now. Thank you everyone for your input!
Children
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