After successful server installation and configuration, it is time to distribute clients to different computers. Usually, first client installation is done only on 1 computer to test if everything is working correctly. When the client installation is done, first start of the application is performed. From time to time, following message (or similar) appears:
The message indicates a problem with connection to the database. There might be several reasons why this is happening. Port issue, user issue, driver issue etc...
There is 1 trick that can help you prove that the problem lies in database connection and not in the software itself.
On the client PC open Q-DAS folder located on the server and find a file called „PRESTART_TOOLS_V15.INI“. Open this file in the notepad.
Find a line with „Database connect“ tool. Copy highlighted part.
Paste the highlighted part to the „Run“ function in the Windows and click on OK.
Connection tool will be started. Select a connection and click on „Open“.
Click on „Test connection“ button.
If the test is not successful, it means that the problem really is a connection issue, independent from our software package.
We can troubleshoot and advice a little about what could be a problem specifically, but the responsibility lies on the IT department of our customers to overcome this issue within their own environment.