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Quindos 7 Stability and Support

I would like to know if anyone else out there is having stability issues with Quindos 7. It was installed by the vendor again several weeks back and is a mess.

Randomly just errors and shuts down, icons that don't work. I type a value in a box, and it disappears. The help files are half in German still. Robust?

I must say, I have played around with alot of softwares, and this is the most problematic excuse for a CMM program I have ever seen.

We had problems with the first installs also. As a matter of fact its been un-installed and re-installed 3 times, same issues.

The vendor is aware of this and just seems to fade away into the sunset when the issues are brought up. Has anyone else had these things happen?
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  • to respond to some of the items (omitting items related to my personal 'lack of action' to avoid public confrontation);

    To get feeback on support and stability of Quindos, view posting from 'GearGuy' at

    (to get feedback of PC-DMIS see reply posted by 'corelex' http://www.pcdmisforum.com/showthread.php?19019-Quindos-7-Stability-and-Support )

    The abort/stop buttons/icon on the Q7 screen are ‘software’ stops, not intended to be a machine stop. The way the software works, it sends commands to the controller as buffers, therefore it will send a buffer of many moves and measurements to be executed. The controller/CMM executes these moves as a buffer set, with no communication to the software, until after the last move/measurement of the buffer set is executed. For example when measuring a circle, the software may send a buffer of 10 probing points to the controller to make the CMM measure. The CMM measures these 10pts and sends them back to the software as a set. If you need to stop the machine in the middle of executing these 10 pts, the E-stop is the only way to stop. The abort/stop icon is intended to stop the program execution, not the machine movement midstream. At the same time, it is rare that a remote breaks/wears due to 'overusage' of the E-stop. Typically, the remote breaks due to dropping it.

    The rounding of values entered into input fields could have been resolved in less than 10 minutes if brought to our attention.

    More than one occurrence of the GEAR command CAN be used within the program. The user should enter different names for the elements for the profile and lead if the evaluations are to be done later in the program.

    With regards to an error code list; There are numerous (hundreds) potential error codes. Error codes from the controller (independent of software), and even different controllers have different error codes, error codes from the software, which are command dependent. It is impossible to know all the error codes. A list of codes will very seldom help. The best tool is to look at the Quindos command lines and debug thru them.

    Good luck with the switch to PC-DMIS and if Quindos assistance is needed, please contact me.

    Steven Wojciechowski
Reply
  • to respond to some of the items (omitting items related to my personal 'lack of action' to avoid public confrontation);

    To get feeback on support and stability of Quindos, view posting from 'GearGuy' at

    (to get feedback of PC-DMIS see reply posted by 'corelex' http://www.pcdmisforum.com/showthread.php?19019-Quindos-7-Stability-and-Support )

    The abort/stop buttons/icon on the Q7 screen are ‘software’ stops, not intended to be a machine stop. The way the software works, it sends commands to the controller as buffers, therefore it will send a buffer of many moves and measurements to be executed. The controller/CMM executes these moves as a buffer set, with no communication to the software, until after the last move/measurement of the buffer set is executed. For example when measuring a circle, the software may send a buffer of 10 probing points to the controller to make the CMM measure. The CMM measures these 10pts and sends them back to the software as a set. If you need to stop the machine in the middle of executing these 10 pts, the E-stop is the only way to stop. The abort/stop icon is intended to stop the program execution, not the machine movement midstream. At the same time, it is rare that a remote breaks/wears due to 'overusage' of the E-stop. Typically, the remote breaks due to dropping it.

    The rounding of values entered into input fields could have been resolved in less than 10 minutes if brought to our attention.

    More than one occurrence of the GEAR command CAN be used within the program. The user should enter different names for the elements for the profile and lead if the evaluations are to be done later in the program.

    With regards to an error code list; There are numerous (hundreds) potential error codes. Error codes from the controller (independent of software), and even different controllers have different error codes, error codes from the software, which are command dependent. It is impossible to know all the error codes. A list of codes will very seldom help. The best tool is to look at the Quindos command lines and debug thru them.

    Good luck with the switch to PC-DMIS and if Quindos assistance is needed, please contact me.

    Steven Wojciechowski
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