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Fatal Error / Licence issue

WM321
Hey.

Quindos 7. I came in this morning and our Leitz is throwing up a fatal error when loading the standard machine environment. The GDB appears to be corrupted somehow. I spoke to Hexagon support, they have told me to start a new environment from scratch. When I do this, I can home the machine, but when I enter the command buffer the Quindos start up procedure is still loaded and there is a few errors "no valid licence files found" "Command not enabled! check licence".

Does anyone know what would cause the fatal error? Is there no easier way to recover this than to re-start from scratch?

Also does anyone know what would cause this licence error? If so what do I need to do to sort?

Cheers.

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  • Cheers Neil.

    I will try this with the corrupted environment.

    I believe I know why the licence issue was occurring. When creating the environment, I was asking the machine for the class etc. It should have been DTX, the machine was filling something else (do not remember what). When I altered this manually it worked as expected.

    Do you have any idea why the GDB would become corrupted? This appears to have happened in Feb 2017 on the same machine (to the CMM guy before me). Is it possible to back up the files @ "C:\Quindos7Users\ _YOUR_LOGIN_ \ENVIRONMENT NAME" and simply paste back in in the event of this happening again?

    Thanks again.
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  • Cheers Neil.

    I will try this with the corrupted environment.

    I believe I know why the licence issue was occurring. When creating the environment, I was asking the machine for the class etc. It should have been DTX, the machine was filling something else (do not remember what). When I altered this manually it worked as expected.

    Do you have any idea why the GDB would become corrupted? This appears to have happened in Feb 2017 on the same machine (to the CMM guy before me). Is it possible to back up the files @ "C:\Quindos7Users\ _YOUR_LOGIN_ \ENVIRONMENT NAME" and simply paste back in in the event of this happening again?

    Thanks again.
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