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Fatal Error / Licence issue

WM321
Hey.

Quindos 7. I came in this morning and our Leitz is throwing up a fatal error when loading the standard machine environment. The GDB appears to be corrupted somehow. I spoke to Hexagon support, they have told me to start a new environment from scratch. When I do this, I can home the machine, but when I enter the command buffer the Quindos start up procedure is still loaded and there is a few errors "no valid licence files found" "Command not enabled! check licence".

Does anyone know what would cause the fatal error? Is there no easier way to recover this than to re-start from scratch?

Also does anyone know what would cause this licence error? If so what do I need to do to sort?

Cheers.

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  • The GDB can get corrupted if the controller is shut down before exiting Quindos - during a power cut for example. Obviously if Quindos is in the process of writing to the GDB and the connection is lost it could result in a corrupt entry as Quindos has not had chance to complete the process it was trying to perform.

    You can back up the GDB by simply taking a copy and saving it to a USB or network location and then yes, it can be simply pasted back into the relevant location after deleting the corrupt GDB. I would take a backup after creating a new environment and whenever I make a change to the GDB. In theory, the environment can be backed up in the same way - make a copy of the entire folder relating to your environment. You would also need to make a copy of the registry keys related to that environment. This can be done through windows regedit or you can use the Quindos command ExportEnvToFile to back up and ImportEnvFromFile to re-instate.

    Neil
  • in reply to Neil Challinor
    Got this done, it should hopefully save a bit of time if it happens again.

    Thanks for the help Neil.
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