The user can access support through the Actran Support Home Page and the support contact information available at Support Contact Information.
We highly recommend submitting support requests through Simcompanion_Hexagon-Login, as it offers key advantages over email and phone:
Faster Response Time – Your request is routed directly to the right team with all necessary details upfront, reducing back-and-forth communication.
Efficient Case Handling – Our system suggests relevant Knowledge Base articles during case creation, potentially providing instant solutions.
Better Tracking & Visibility – You can monitor case progress, add updates, and review historical cases in one place.
Alternatively, requests can also be sent via email to actran.support@mscsoftware.com.
I hope this information is helpful!
updated the content
[edited by: Praveen Jayasheela at 2:31 AM (GMT -5) on Jun 11, 2025]