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Yet more confusion - why not ask Forum members what they wanted?

Brian Edwards
I appreciate that MSC tried to anticipate what people like Martin might want.  But why spring this on us unannounced, when MSC knows that there's existing Forum members (from Adams and other MSC products) that are quite passionate and wouldn't mind helping get a new site to have some nice functionality?
 
It just really seems like somebody made a decision in a vacuum without customer feedback.  And even if you nail it with what users want, it's not generally a pleasant experience to find somebody has switched the rug out from underneath you without even consulting.  Obviously it's MSC's ball and they can play with it how they want, but at least from the Adams side, a lot of the heavy Forum lifting was done by non-MSC forum members, and it would be good to involve them in the gameplan.
 
And I hate it when my only form of feedback is a pissy post on a new Forum.  Sorry for my rant!  :)
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    Hi Brian,
     
    We appreciate ALL forum feedback - we want this to be a useful tool!
     
    To be transparent: we did ask a small group of vocal users (like your colleague JS..) for their thoughts. I wouldn't disagree (...Kent's editorial comment...) that we flipped the switch a bit abruptly, but I can tell you that in the background we've been discussing this for a LONG time.
     
    If we could re-do this then definitely we would've:
     - posted a notification to the old forums of our intentions
     - asked for any/all customers to provide comment, rather than the small group that we reached out to.
     
    Thanks,
    Kent
     
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    Hi Brian,
     
    We appreciate ALL forum feedback - we want this to be a useful tool!
     
    To be transparent: we did ask a small group of vocal users (like your colleague JS..) for their thoughts. I wouldn't disagree (...Kent's editorial comment...) that we flipped the switch a bit abruptly, but I can tell you that in the background we've been discussing this for a LONG time.
     
    If we could re-do this then definitely we would've:
     - posted a notification to the old forums of our intentions
     - asked for any/all customers to provide comment, rather than the small group that we reached out to.
     
    Thanks,
    Kent
     
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