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Take me back to 2007 please

In the late summer of 2007 I was pretty happy with Pc-Dmis version 3.7MR3. Sure, the 3.5s and first 3 tries at 3.7 had been rough around the edges and 3.6 a disaster of historical proportion, but 3.7MR3 was stable and mostly trouble free.

It was then that I had my big opportunity to tell my employers what I wanted in a new CMM. The finer indexing capabilities of Zeiss were appealing. I like to learn, so taking on a new software also had enough appeal to outweigh the downside.

A couple of things tipped my decision to stay with the Hexagoon product line. The biggest was the hundreds of existing Pc-Dmis programs on my company's server. And we were keeping the CMM we had, so having both use the same software made sense. While smaller, a still significant part of my decision was this forum and the community of regulars. I "knew" and respected many here, so if I had a problem, I knew I could post here and get answers from a source I trusted.

Since 3.7MR3 I have been underwhelmed with the new versions. I took the Xactmeasure GD&T course and have tried to leave legacy dimensions behind. But after several months I still find it cumbersome, confusing, and often just not ready for real world use. Frankly it is barely up to the point I think a betatest release would be proper as of v2009 about 2 years after you released it!

If I could go back to 2007 and make that decision again, Pc-Dmis would not even get it's hat in the ring.

In fact I am going to be looking into switching to CMM Manager or some other 3rd party software, since replacing both of my CMMs is not an option.

Dear Hexagon, as the cranky old guy used to say, "If that's the best you can do. . . it ain't good enough!" Banning or deleting your critics won't make it better.

Stop releasing junk. Stop thinking you have to have a major release every year. Take 5 years if you need but make your next release the next 3.2063 or 3.7MR3. Make every release after that just as solid and reliable. A number of the best programmers out here in the real world using your software every day feel the same way and are saying the same things. We are tired of getting junk in exchange for our SMA$. One by one we are telling our employers, don't pay the SMA, let's look into other CMM software/hardware options.

You can ban me now, but it won't make what I have said untrue.

-Wes Cisco
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  • I promised to update here when I heard back.

    So last week they called me. A couple of my items they had never seen before. A couple of them they have yet to verify, but are working on it. A couple of them have already been addressed in newer releases. (I am currently at 2010 no MR.)

    A few of my issues they took a big mea culpa on. Issues that I had reported to 1-800 and/or Applications Engineers that never got "officially" logged as an "enhancement request" or "problem report". This is part of why my frustration has become so great. If things that I do report never get addressed, why should I bother to report more? That is how I was feeling when I started this thread.

    For the last 5 or 6 weeks I have had numerous conversations privately and on this public forum with a number of Hexagon employees. They have acknowledged there are things they have not done well and that I have legitimate issues. They have promised to work hard to resolve those issues and improve in the future.

    Color me skeptical but hopeful.


    Now if I could just get 2011 to run. . .


    My last update to this thread. . .

    My difficulty with 2011 was windoze XP. I have three brand new computers all windoze 7 now. Swapped over the last one yesterday afternoon. So far the 2011 installation seems to be no problem SINCE I learned about the technical bulletin only available in the readme of 2010MR3 regarding all the new obscure places windoze 7 wants various files to be because having them all in the same directory as the program that uses them would just make too much sense not to mention being entirely too convenient. Almost as bad as putting that technical bulletin in the readme for 2011, I mean do you know how much extra work that be for someone?
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  • I promised to update here when I heard back.

    So last week they called me. A couple of my items they had never seen before. A couple of them they have yet to verify, but are working on it. A couple of them have already been addressed in newer releases. (I am currently at 2010 no MR.)

    A few of my issues they took a big mea culpa on. Issues that I had reported to 1-800 and/or Applications Engineers that never got "officially" logged as an "enhancement request" or "problem report". This is part of why my frustration has become so great. If things that I do report never get addressed, why should I bother to report more? That is how I was feeling when I started this thread.

    For the last 5 or 6 weeks I have had numerous conversations privately and on this public forum with a number of Hexagon employees. They have acknowledged there are things they have not done well and that I have legitimate issues. They have promised to work hard to resolve those issues and improve in the future.

    Color me skeptical but hopeful.


    Now if I could just get 2011 to run. . .


    My last update to this thread. . .

    My difficulty with 2011 was windoze XP. I have three brand new computers all windoze 7 now. Swapped over the last one yesterday afternoon. So far the 2011 installation seems to be no problem SINCE I learned about the technical bulletin only available in the readme of 2010MR3 regarding all the new obscure places windoze 7 wants various files to be because having them all in the same directory as the program that uses them would just make too much sense not to mention being entirely too convenient. Almost as bad as putting that technical bulletin in the readme for 2011, I mean do you know how much extra work that be for someone?
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