A trip to McDonalds.....

i think i read this somewhere on the web:

"Once upon a time, some customers went to McDonalds. Courteously served via the drive-thru, upon arriving home and sampling the food, they found the food was not as expected nor as promised. Sadly, returning to the restaurant, and voicing criticism of their purchased products, these customers were villified by the restaurant employees, and were then set upon by someone dressed as the corporate mascot (Ronald McDonald) who proceeded to kick them in the collective groin, and admonish them that they were no longer allowed on McDonalds property.
But there was hope!
They were told, should they decide to only offer praise of the products, or complain ONLY via the proper corporate channels, then they (the customers) could come back and resume enjoying the benefits that McDonalds food products had to offer.
Many thought it a bit strange that a large corporation like McDonalds would not listen to it's customers. Most thought it was the customer criticism, not the praise, that would help drive McDonalds to create a better product in the future."

now if only i could get a big mac with extra pickles:::::::::::

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kevrac over 13 years ago

They deserved it. Instead of voicing criticism, they should expressed their concern in a professional manner, McDonald’s employees would probably be more than happy to replace the meals with nice juicy Big Mac’s with extra pickles and probably throw in an apple pie or two for free.
Beside the point, we are not even Hexagon’s customers. A customer is someone who purchases goods and or services from another and 99.9999% of us are not. Our employers are Hexagon’s customers and we are working for their customers. We are just the pee-on’s man.

IMO - one of the administrators is a power abuser, took everything here personally and got carried away, that person should be banned from this forum.

A paying customer deserves nothing but the best of treatment.. they are a paying customer and deserve to get what they pay for. Voicing criticism and expressing their concern in a professional manner are one in the same. No one ever said they did it in an unprofessional manner or abusively. If you can't criticize a company for their mistakes, nothing will ever get fixed. This is America, free speech, tell them what is wrong! Plus, a really good company wants the criticism, it's part of their Quality Management System.

As for customers, really? If I am performing an operation on a part and there are further operations downstream, aren't those downstream my customers? I am a customer of the opertor before me and expect that his process is completed properly so that I can do the same with my operation. This is the problem with our culture, nobody seems to care about the next person in line, or the customer, after all, I got my money!

I am not a pee-on, it's a shame you think of yourself this way, have some self-respect, man!

PS - You don't get points for kissing admins butts, but I guess that goes along with the self-respect issue.
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kevrac over 13 years ago

They deserved it. Instead of voicing criticism, they should expressed their concern in a professional manner, McDonald’s employees would probably be more than happy to replace the meals with nice juicy Big Mac’s with extra pickles and probably throw in an apple pie or two for free.
Beside the point, we are not even Hexagon’s customers. A customer is someone who purchases goods and or services from another and 99.9999% of us are not. Our employers are Hexagon’s customers and we are working for their customers. We are just the pee-on’s man.

IMO - one of the administrators is a power abuser, took everything here personally and got carried away, that person should be banned from this forum.

A paying customer deserves nothing but the best of treatment.. they are a paying customer and deserve to get what they pay for. Voicing criticism and expressing their concern in a professional manner are one in the same. No one ever said they did it in an unprofessional manner or abusively. If you can't criticize a company for their mistakes, nothing will ever get fixed. This is America, free speech, tell them what is wrong! Plus, a really good company wants the criticism, it's part of their Quality Management System.

As for customers, really? If I am performing an operation on a part and there are further operations downstream, aren't those downstream my customers? I am a customer of the opertor before me and expect that his process is completed properly so that I can do the same with my operation. This is the problem with our culture, nobody seems to care about the next person in line, or the customer, after all, I got my money!

I am not a pee-on, it's a shame you think of yourself this way, have some self-respect, man!

PS - You don't get points for kissing admins butts, but I guess that goes along with the self-respect issue.
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