i think i read this somewhere on the web:
"Once upon a time, some customers went to McDonalds. Courteously served via the drive-thru, upon arriving home and sampling the food, they found the food was not as expected nor as promised. Sadly, returning to the restaurant, and voicing criticism of their purchased products, these customers were villified by the restaurant employees, and were then set upon by someone dressed as the corporate mascot (Ronald McDonald) who proceeded to kick them in the collective groin, and admonish them that they were no longer allowed on McDonalds property.
But there was hope!
They were told, should they decide to only offer praise of the products, or complain ONLY via the proper corporate channels, then they (the customers) could come back and resume enjoying the benefits that McDonalds food products had to offer.
Many thought it a bit strange that a large corporation like McDonalds would not listen to it's customers. Most thought it was the customer criticism, not the praise, that would help drive McDonalds to create a better product in the future."
now if only i could get a big mac with extra pickles:::::::::::
