If your SMA is expired are you still entitled to MR that are released after your SMA expires? For example, I have version 4.2 and our SMA expired on 6/30/2008. Version 4.2 MR3 was released 2/10/2009. I'm I entitled to MR3?
Wes, you keep saying that it's all the user error, so it must be true.
This is standard for SMA's in all industries. I pay my CAD SMA, and I pay SMA's for other software, and they ALL (without exception!!!) won't let me update software after the SMA has run out. I don't like it either, but it's a fact.
I don't recall the OP asking for free updates, but rather that software that is not fit for purpose i.e, has bugs in it should be repaired i.e. an MR free of charge. I have no problem with having to pay to go from V2009 to V2010 but V2009MR1, MR2 etc should be included in my original payment
Wes, you keep saying that it's all the user error, so it must be true.
This is standard for SMA's in all industries. I pay my CAD SMA, and I pay SMA's for other software, and they ALL (without exception!!!) won't let me update software after the SMA has run out. I don't like it either, but it's a fact.
I don't recall the OP asking for free updates, but rather that software that is not fit for purpose i.e, has bugs in it should be repaired i.e. an MR free of charge. I have no problem with having to pay to go from V2009 to V2010 but V2009MR1, MR2 etc should be included in my original payment
