If your SMA is expired are you still entitled to MR that are released after your SMA expires? For example, I have version 4.2 and our SMA expired on 6/30/2008. Version 4.2 MR3 was released 2/10/2009. I'm I entitled to MR3?
Stole this post from another thread, as it seems to highlight my and the Op's point about SMA's
In the past (Version 3.25) I have had DMIS crash on occasion and I lost whatever I had done since my last save. After upgrading to PC DMIS 2010 (MR2)I have a worse problem. Now it will crash, but instead of just losing whatever I did since the last save; it corrupts the file and I lose everything.
I contacted Tech Support a couple of weeks ago and they told me a lot of customers have had this problem and MR3 would fix it. They said to use “save as” and keep saving under a different name as I progressed through the program, until I could install MR3.
I have since done a clean install of MR3.
Today I was running a program, using auto-features when it crashed. (Whatever the common message is that says it is not responding). When I tried to reopen the program I got an error message that said “Attempted to access an unnamed file past its end.” I clicked ‘OK” and then got a message that said “Partname.PRG (Schema 4913) Serialization Error ALT”
Anyone else still having this problem with MR3?
My bold, what would have happend if Dmisdave's SMA had expired in the meantime. "Oh dear, we appear to have sold you a piece of software that is unfit for purpose. Pay us $2000 and we'll fix it for you, ........maybe". An unbelievable piece of customer service, not. Can you imagine the outcry if Toyota had had the same attitude towards their Prius problems? But then they wouldn't do that because someone might have got hurt or worse.
Stole this post from another thread, as it seems to highlight my and the Op's point about SMA's
In the past (Version 3.25) I have had DMIS crash on occasion and I lost whatever I had done since my last save. After upgrading to PC DMIS 2010 (MR2)I have a worse problem. Now it will crash, but instead of just losing whatever I did since the last save; it corrupts the file and I lose everything.
I contacted Tech Support a couple of weeks ago and they told me a lot of customers have had this problem and MR3 would fix it. They said to use “save as” and keep saving under a different name as I progressed through the program, until I could install MR3.
I have since done a clean install of MR3.
Today I was running a program, using auto-features when it crashed. (Whatever the common message is that says it is not responding). When I tried to reopen the program I got an error message that said “Attempted to access an unnamed file past its end.” I clicked ‘OK” and then got a message that said “Partname.PRG (Schema 4913) Serialization Error ALT”
Anyone else still having this problem with MR3?
My bold, what would have happend if Dmisdave's SMA had expired in the meantime. "Oh dear, we appear to have sold you a piece of software that is unfit for purpose. Pay us $2000 and we'll fix it for you, ........maybe". An unbelievable piece of customer service, not. Can you imagine the outcry if Toyota had had the same attitude towards their Prius problems? But then they wouldn't do that because someone might have got hurt or worse.
