If your SMA is expired are you still entitled to MR that are released after your SMA expires? For example, I have version 4.2 and our SMA expired on 6/30/2008. Version 4.2 MR3 was released 2/10/2009. I'm I entitled to MR3?
But when your Prius is out of warranty, and it breaks down, do they give you a new Prius? I don't think your analogy is correct. My car center console has a broken piece (flimsy pull tab) and they will not replace it no matter what I say. Even under warranty! I read online that they all break like this. Now out of warranty, they will not fix anything on the car unless there is a recall. I'm not saying it's right, but answering the question "where does a warranty stop" is not easy. That's why there are written and hopefully understood contracts.
But we are not talking about things breaking down out of warranty here Brian, we are talking about something sold as correct when in fact it is not. If my version of PC-DMIS has a bug in it then Hexagon have sold me something that is not fit for purpose. Now if I report that to them, but they do not repair it until my "warranty" has expired, why should I have to purchase a new "warranty" to get it fixed.
Brian, we'll have to agree to disagree, and I'm really not having a go at you personally with my statements on Hexagons SMA policy. Obviously you, as an employee of Hexagon, on a Hexagon website will never say that Hexagon are in the wrong. I probably wouldn't in your shoes either, decent jobs are too few to upset your employers by doing that.
All I will say as my final piece on this is, if I pass a part that PCDMIS showed to be correct but, due to a bug in their software is incorrect, and as a result of that someone gets hurt, you can bet your last dollar I will see them in court.
But when your Prius is out of warranty, and it breaks down, do they give you a new Prius? I don't think your analogy is correct. My car center console has a broken piece (flimsy pull tab) and they will not replace it no matter what I say. Even under warranty! I read online that they all break like this. Now out of warranty, they will not fix anything on the car unless there is a recall. I'm not saying it's right, but answering the question "where does a warranty stop" is not easy. That's why there are written and hopefully understood contracts.
But we are not talking about things breaking down out of warranty here Brian, we are talking about something sold as correct when in fact it is not. If my version of PC-DMIS has a bug in it then Hexagon have sold me something that is not fit for purpose. Now if I report that to them, but they do not repair it until my "warranty" has expired, why should I have to purchase a new "warranty" to get it fixed.
Brian, we'll have to agree to disagree, and I'm really not having a go at you personally with my statements on Hexagons SMA policy. Obviously you, as an employee of Hexagon, on a Hexagon website will never say that Hexagon are in the wrong. I probably wouldn't in your shoes either, decent jobs are too few to upset your employers by doing that.
All I will say as my final piece on this is, if I pass a part that PCDMIS showed to be correct but, due to a bug in their software is incorrect, and as a result of that someone gets hurt, you can bet your last dollar I will see them in court.
